Charlotte Crosland online : Frequently Asked Questions

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This page contains the answers to our most frequently asked questions. Please review the questions and answers below to find the answer to your question.
If you do not find the answer you are looking for, email us at info@CharlotteCroslandonline.com

What is CharlotteCroslandonline?

How will CharlotteCroslandonline help me?
What types of interior design services do you provide?
What do you ask in your questionnaire?
What is my role in this process?
What measurements are needed?
Do photos help?
How many photos can I submit of one room?
How will I know how to implement your design?
How much do you charge to design a room?
How can you afford to design a room for only £750?
Is there a limit to the number of rooms I can have designed?
Can I choose a design style for each room?
What do you define as a room?
Are there rooms you don't design?
How do I pay for your interior design services?
What happens after I've paid?
Can I get a refund once service is received?
How long will it take to get my completed design?
How can I purchase your design services for family or friends?
Do you offer your services in other countries?

What is CharlotteCroslandonline?
CharlotteCroslandonline is a unique interior design company that offers a revolutionary new way of providing high-quality, yet extremely affordable design services via the Internet. Led by Charlotte Crosland an award-winning interior designer with more than 20 years of experience, her experienced design team provides high-quality design services to our online clients at a fraction of typical interior designer fees. Back to top

How will CharlotteCroslandonline help me?
Most people need help when it comes to home decorating. Today many interior designers charge expensive hourly rates for consultation, but we provide online interior design services without the hourly fees. Instead, clients can get professional online interior design advice for the fraction of the cost. Most design questions stem from an unclear understanding of where to begin. However, CharlotteCroslandonline helps anyone who needs creative design ideas at an affordable price with our online interior design services.Back to top

What types of interior design services do you provide?
We provide room design services. Through our online questionnaire system, we work with you to understand your design needs, then develop and send you a custom scheme board for each room that includes our paint, wallpaper, fabric, flooring, furniture and lighting accessories recommendations, as well as a space plan layout and instructions for the implementation of our designs. Our design recommendations can be implemented within any budget.Back to top

What do you ask in your design questionnaire?

A design questionnaire is what we use for online interior design services. We ask questions that will allow us to get to know your style and tastes better. Your design form is used to provide information about your personal design preferences, room measurements, budget plans, room configuration and personal likes/dislikes. This is an easy and effective way for us to provide you with appropriate design feedback. Back to top

What is my role in this process?

You are an integral part of the process. First you'll complete our online questionnaire. Then with our instructions you'll send us room and furniture measurements, also room photos. When you receive our completed design you'll just follow our simple instructions to implement the plan. You can then decide on your timetable and budget for your purchases.Back to top

What measurements are needed?
We need room dimensions including wall measurements, window and door positions which are all shown in an easily understandable format in the form page when you purchase a design plan.
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Do photos help?
Yes, digital photos of your room will give us a clear idea of where everything is, such as windows, doors, fireplaces and chimney breasts.Back to top

How many photos can I submit of one room?
For our purposes eight photographs per room are ideal. One from each corner of the room and one from the centre of each wall to the wall opposite.Back to top

How will I know how to implement your design?
We will send you simple instructions for the implementation with resource suggestions along with the custom scheme board, floor plan and scheme reference. Back to top

How much do you charge to design a room?
Number of Rooms
ONE Room
TWO Rooms
THREE Rooms
FOUR Rooms
FIVE Rooms
Price Per Room
£750
£1,450
£2,150
£2,850
£3,550
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How can you afford to design a room for only £750?
At CharlotteCroslandonline, we work with you online, and through email and mail. You provide measurements and photos and we provide the design so you can implement the plan. If you hired an onsite interior designer, you could expect to pay hundreds or thousands of pounds in design fees for custom interior design. Those fees are fair – the interior designer will spend many hours with you developing a design and helping you implement the plan. By combining our design experience, skills and process and together with your assistance (the taking of measurements, photos, and implementation), we're able to provide our interior design service to you for only £750 per room.Back to top

Is there a limit to the number of rooms I can have designed?
No. Through our website, we offer design services for from one to five rooms. But, if you'd like us to design more than five rooms please contact CharlotteCroslandinteriors. Back to top

Can I choose a design style for each room?
Yes, see the Design Guide section. info@CharlotteCroslandonline.com Back to top

What do you define as a room?
We define a room as follows:
Bedroom
Bathroom
Drawing Room
Study
Dining Room
Family Room
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Are there rooms you don't design?
At this time, CharlotteCroslandonline does not offer a kitchen design service.
For this service please refer to www.CharlotteCrosland.com Back to top

How do I pay for your interior design service?
First, choose the number of rooms you would like designed and pay via PayPal in the Buy Now section. Back to top

What happens after I've paid?

PayPal will process your payment and direct you to a PayPal confirmation page. On that page, click on 'Return to CharlotteCroslandonline.com' to go to a 'Questionnaire' where you will complete a form. We will send you an email confirmation letter of receipt.
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Can I get a refund once service is received?
No. CharlotteCroslandonline does not provide refunds once online interior design services are provided. It is for this reason why CharlotteCroslandonline provides affordable online interior design services options that far outweigh the risks.
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How long will it take to get my completed design?
Within four weeks of receiving the measurements and photos from you, you will receive your individually designed scheme board for one room. This includes paint, wallpaper, fabric, flooring, furniture and lighting recommendations as well as a floor plan and instructions for implementation. Please note multiple rooms require additional time (one week per room).
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How can I purchase your design services for family or friends?
It's easy! Just go to Gift Vouchers and purchase a gift voucher for the design service of your choice. You can then send your gift voucher via email or print it out and send it via mail or deliver in person. All gift vouchers are purchased via PayPal.
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Do you offer your services in other countries?
Yes, we already work with clients in both Europe and the USA however we cannot guarantee local suppliers for all suggested items. Back to top

   

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